faq

Frequently asked questions

How long in advance do I have to order?

The items listed that are instocks and will be mailed out within 5 working days after payment. Other items that are preorder will be mailed out estimated after 2 weeks. To be safe, please order 2 weeks in advance or drop us an email to check if the item is instock. The standard shipping duration is 3-5 working days. However, the shipping time may be longer due to unforeseen circumstances. Please refer to the shipping policy page for additional information.



Can I request for a different design or different colour?

No, the design and colours are specially designed and chosen so it will be fixed. However, you can contact us via the contact us page to let us know what design you would like to see. Otherwise, do keep a look out for future collections that will feature different designs!



Can I request for a shorter shipping time or physical meetup?

No, as all the items on this site is shipped by a third party company and we are unable to control the shipping duration but the standard shipping duration will be 3-5 working days. Physical meetup will not be available as well.



Are there any alternative payment methods available?

Yes, please send an email or contact us via direct message on instagram @mintyrosessg if you require alternative payment method. The other payment methods available will be PayNow/ PayLah and bank transfer.



Will I be informed when my item is mailed out?

No, there will be no separate announcement when your items are shipped out. Instock items will be ensured that they are mailed out within 5 working days after payment. Other items that are preorder will be mailed out estimated after 2 weeks.